Non-account, cash purchases require a receipt for all refunds. Should you wish to return products bought from us, we will be happy to provide a refund or exchange provided it is in a fully re-saleable condition and is within 30 days of your receipt of goods. If you wish to exercise your right to cancel your order after it has been received or despatched, please follow the procedure set out below: Under the Distance Selling Regulations 2000, you have the legal right to cancel your order within seven working days of receipt of the goods. Cracks are only considered a fault and a structural issue if they go through 3/4 of the thickness of the timber. This is not a fault of the product it is a feature of timber. Please note that wood is a natural product and therefore it is subject to splitting, cracking, and warping especially in extremes of weather. We reserve the right to amend our privacy policy at any time so please check back in the future to stay up to date with any changes to our policy. We will never release your Personal Information to any other company for any reason. If you want to stop us from contacting you – send an email to and we will remove you from our database immediately. Any Personal Information you give us will be used only for processing your orders and, if you agree, to let you know of products or special offers that may be of interest to you. We will keep it on a secure server and ensure all current UK Data Protection and consumer legislation is followed. Harlestone Supplies will treat all of your Personal Information as confidential. Payment can be made by VISA, VISA DEBIT, MASTERCARD, DELTA, VISA ELECTRON & SOLO. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have confirmed your order.Īll special offers, promotions, and special prices are subject to availability and our terms. If a product’s correct price is higher than the stated price, we will at our discretion either contact you for instructions before dispatching or reject your order and notify you of the reason for rejection. The prices of the products will be checked as part of the dispatch process and if the prices are lower than the stated price, you will be charged at the lower rate. We have a large number of products available for purchase and therefore there may from time to time be a discrepancy with the current prices stated. We are not obliged to accept your order for such goods and may decline it or limit the order quantity. We will confirm the prevailing price with you before we accept your order. We reserve the right to change the price of our product ranges and delivery charges in line with market trends. Please ask for details of delivery costs if ordering in-store or over the phone. The delivery prices shown are only available for orders placed online at .uk. The price you pay for the goods you order is as shown at the checkout which is inclusive of VAT at the current rate and any delivery charges selected by you.
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